PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY:

Terms and Conditions

Definitions
1.1 Any reference to ‘us, we, provider, the company, our’ is describing the provider (or anyone employed by the provider) of services Al’s Autos Ltd or a trading name used by the provider. The registered office for all correspondence is:
29 Manse Gardens, Dunmow, Essex, CM6 1BL.
1.2 Any reference to ‘you or the customer’ is describing the person or company who is contracting the provider to provide a service.
1.3 Communication is used to describe any form of instruction either written (electronic or by hand) or verbal.
1.4 The word estimate is used where a estimated price is given to the customer. Estimates are not a guaranteed or fixed price and are intended as a guide as to how much a particular service or repair may cost.
1.5 The word quote describes a fixed price given for any works which will not change without the customers consent. Please see section 3 for more information.
Acceptance
2.1 By requesting any work to or service to be provided by any form of communication the Customer is deemed to have read, understood and agreed to abide by these terms and conditions.
Quotes & Estimates
3.1 Estimates given by any form of communication are intended as a guide and may change subject to the nature of the repair or service required. Whilst Al’s Autos will endeavour to inform the Customer of any substantial changes to the original estimate this is not guaranteed.
3.2 Quotes are only issued in writing and must be confirmed in writing (electronic or otherwise) prior to works proceeding. Should there be any further work required to make the vehicle road worthy or usable we will provide a new written quotation to the customer prior to commencing these works.
3.3 All quotes and estimates are valid for 14 days.
3.4 Acceptance of a quote or estimate does not guarantee that a repair or service can be carried out immediately. Once accepted either a quote or estimate we will provide an estimated time frame for completion of the work. Should the customer wish to cancel at this stage they may do so without further charges or obligation subject to clause 3.5 below.
3.5 Once the customer has accepted a quote or estimate and they choose to cancel prior to work starting they are then liable for the cost of any parts ordered which cannot be returned to supplier. Should the customer cancel in this manner any non-returnable parts which are charged to the customer will become the property of the customer once paid for.

4 Delivery, return and recovery of vehicles
4.1 Upon receipt of a vehicle Al’s Autos will perform an inspection detailing any obvious bodywork damage and noting it on the appropriate collection form which the customer will be asked to sign. Detailing any prior damage does not imply any liability for damage which occurs during delivery, return, recovery or whilst under service. (See 4.2 below)
4.2 Whilst the company will be responsible for any damage caused by negligence of our staff the company will not be responsible for damage to vehicles within our care not caused by our negligence or circumstances outside of our control.

4.3 When collecting or receiving their returned vehicle the customer is responsible for inspecting the vehicle for any damage and must notify the provider immediately should they believe their vehicle to be damaged. In case of the customer collecting the vehicle by driving it off the premises they are deemed to have accepted the condition of the vehicle and the provider cannot be held liable for damage found after it has left the premises or point of service. When a vehicle is delivered to a customer they will be asked to inspect then sign the original inspection form to declare they are satisfied with the condition. Once this is signed the provider cannot be held liable for any damage found afterwards.
4.4 The provider reserves the right to refuse a recovery if they believe it will place their employees in a high level of danger. Unless negligent the provider nor their employee’s will be liable for any damage to the customer’s vehicle or property occurred in the recovery of a vehicle.
4.5 Should the customer not collect their vehicle within 48 hours of completion they agree to pay storage charges which will be added to the final invoice.

Services and Warranties
5.1 All Services provided by the company are done so in line with these terms and conditions.
5.2 All parts used are subject to the warranty period issued by their supplier. These may vary with different suppliers and it is the customers responsibility to ask the Al’s Autos should they require this information. Any parts which are subject to fair wear and tear may not be covered by any warranty.
5.3 All parts installed remain the property of the company until they have been paid for in full.
5.4 Providing that all instructions on hand over regarding after care and further work required have been followed and that the vehicle has been serviced regularly. All workmanship is guaranteed for a period of 6 months or 12,000 miles, whichever occurs sooner.
5.5 On handover of a vehicle the company will provide a written report detailing any further work or after care required for the vehicle. Should this not be followed all Warranties on parts and labour will be void and Al’s Autos cannot be held responsible financially or otherwise to any loss the customer occurs due to this.
5.6 All services are provided at the discretion of Al’s Autos and we reserve the right to refuse service to any customer without a communicated reason.
5.7 At the time of accepting a estimate or quote an estimated time of completion will be given to the customer. This is estimated and is subject to various items outside of the control of Al’s Autos such as parts delivery. Al’s Autos make no guarantee as to time of completion and cannot be held liable (financial or otherwise) for work which takes longer than estimated.
Payment
6.1 All customers pay for work or services carried out upon collection or delivery of their vehicle unless a credit account has been established prior to the work commencing.
6.2 By agreeing to these terms and conditions the customer is agreeing that Al’s Autos has a right of lien over any vehicles until all outstanding invoices have been paid. Vehicles will not be released until paid in full.
6.3 All invoices issued by the provider are due on receipt unless agreed in writing or marked otherwise.
6.4 Al’s Autos reserve the right to share the customers personal or business information with 3rd parties for the purpose of pursuing payment for outstanding invoices.
6.5 The customer will be liable for any and all costs incurred by the company in pursuing overdue invoices.

6.6 Invoices to commercial customers which are overdue are liable to a daily surcharge of 2.5% of the total invoice(s) amount.
6.7 Should a customers account enter arrears Al’s Autos will not undertake any further work for that customer until the account is brought up to date. Al’s Autos cannot held responsible for any costs incurred by the customer due to this stoppage.
6.8 Payment is accepted either by Card, Cash or BACs. Please note that Al’s Autos reserves the right to specify denominations if paying in cash.

7 Sub-Contractors
7.1 from time to time it may be necessary for AL’S Autos to use sub-contractors for part of all of a supply of service to you the customer. Any work done by sub-contractors is subject to these terms and conditions and Al’s Autos is under no obligation to inform a customer if work was carried out by a sub-contractor.

8 Personal information
8.1 Al’s Autos will process and store any personal information securely to allow them to carry out any services requested.
8.2 Should a customer wish for their data to no longer be stored by the company they must place a request for removal in writing to the registered office.
8.3 By requesting a service the customer agree’s for their data to be processed and stored and used for the purpose of carrying out the service as well as receiving direct marketing. Customers can opt out of direct marketing at any time.
8.4 Data will not be shared with any third parties unless in event of non payment (section 6.4)

9 Complaints
9.1 All complaints must be made in writing to the registered office addressed to the company director.
9.2 The director will investigate the complaint and respond in writing within 14 days of receipt detailing whether the complaint has been upheld and any issues rectified.

Statutory rights
Where the customer is acting as a consumer, nothing in this contract is intended to exclude or limit the customers statutory rights under English law.